Terms, Conditions, and FAQs
Our customer service hours are Monday - Friday 8am - 6pm (CST), during these times we respond to all customer emails, phone calls, and messages right away. If you need assistance after hours, please mark your message as URGENT, and we will make every effort to get back to you as soon as possible. You may also message us using our contact form (please use your full name, as it appears on the order, and your order number via our contact form, if your message is in reference to an existing order). Order updates and requests through social media are not recommended due to the heavy amount of messages we receive on a daily basis, although we do try our best to get to all of them.
We value every customer purchase and do our best to honor all shipping requests to make sure your item gets to you as quickly as possible. To guarantee an item reaches you when expected, please read the shipping policy below for online orders.
Business Shipping Hours: Monday - Friday 9am-2pm, excluding national holidays. Items ordered on Friday after 2pm, will be processed the following Monday. It typically takes us one business day to process your order and our warehouses 1-3 days to process. Once your order is processed and shipped you will receive an update via email and/or SMS with tracking information. Most of our items will arrive at your doorstep within 3-7 days. Some of our products do require longer processing times and take slightly longer to arrive (between 7 - 14 days). Products with longer processing time than normal will have notices in their descriptions.
How Long Does It Take? It takes a tiny bit longer than Amazon Prime, but somethings cute are worth the wait. Typically, USPS ePacks can take between 7-28 days following the processing window (3-5 days). We monitor all shipments so rest assured your package is on its way. If your tracking information states your package has arrived please check your mailbox, mail room, etc. Please note we are not responsible for any packages loss by the USPS, or after confirmation of the delivery to the address provided during the order. If you believe there has been an error please email us via this website with your full name and order number and we will be happy to further assist you. Although we do not ship as fast as Amazon Prime(we wish), it's always better to wait a bit longer for something unique, special, and more affordable.
Questions About Your Order: If you have questions about your order please message us using our contact form to best serve you. Please include your full name as it appears on your order as well as your order number. Due to the high-demand and volume, we are not able to respond to all Instagram direct messages. To be safe, please also use our chat feature and contact form for urgent inquiries to make sure we don't miss you!
What Size Should I Purchase for My Little One? If your child is on the cusp between sizes we always advise you to size up your order to ensure your baby fits the outfit (or will soon!). The majority of our clothes fit true to size. If you have selected the wrong size, please let us know as soon as possible and we will get things corrected on our end! Worst case scenario, and on qualifying purchases, a quick exchange will be processed and we'll get your new item on it's way as soon as possible!
What if my order arrives and the color and/or fabric isn't exactly like a photo? Most of our products are handmade (how cool is that?!) Due to this, and the various types of computer monitors and variances in color dyes and fabrics, some outfits could be slightly different from what you expect. Photos are purely meant to serve as the closest reference to the individual item you've ordered. Please let us know if you do receive an item that is discolored, damaged, or unsatisfactory for any reason, and we will review your purchase for exchange and refund options.
I’m getting an error when I’m trying to place my order, help!?
First, check and make sure you've filled out all of the details properly, including your name, address and payment info. Still not working? It might be the computer system. Be patient and remember, computers are people too (best to try turning it off back on again). For further assistance, please feel free to reach out to us via chat, email, phone, or our contact form.
How do I cancel an order?
Please reach out to us via chat, email, or our contact form as soon as possible!
All deliveries are confirmed via USPS Confirmation. If we and/or you have confirmed delivery with your assigned tracking number USPS will have to be contacted. The most effective solution is to contact your mail delivery person and/or make contact with the closest USPS location based on your zip code and address and provide them with your tracking number so that they can investigate. We are not responsible for items lost after USPS provides a delivery confirmation date, time, and location (that matches your order), however, we love our customers and we love to help, so please let us know about your situation and we'll do what we can to help recover your order.
RETURNS & EXCHANGES
Can I return items (sale or regular) if they don't fit or I change my mind? Due to the nature of homemade products and offering selections from different suppliers, our Refund and Exchange policies vary some from item to item. If you're concerned that an item may not fit or that you may change your mind, please feel free to reach out to us in advance and we can let you know exactly what the policy is for that supplier. The good news is, most of the time, you'll have at least 30 days from delivery to make sure you love your items and that everything fits just right!